This isn't a slide deck. It's a working AI agent that handles appointment scheduling, membership questions, insurance guidance, and pet care inquiries for Small Door Veterinary members.
Ask it anything about scheduling appointments, membership and pricing, veterinary services, pet insurance, or clinic locations. It has real knowledge, real workflows, and real guardrails.
Built around real pet parent scenarios that Small Door's support team handles every day.
Helps members book wellness exams, sick visits, dental cleanings, and urgent care at any Small Door location with guidance on what to expect.
Explains membership pricing, Wellness+ Bundles, billing questions, and handles cancellation requests with empathy and transparency.
Answers questions about insurance acceptance, claim submission, policy recommendations, and Wellness+ overlap with clear, practical advice.
Explains what services Small Door offers, vaccination schedules, dental care, surgery prep, and prescription refills with appropriate guardrails.
Finds the nearest clinic across NYC, Boston, and DC. Shares addresses, hours, and 24/7 telehealth availability for after-hours needs.
Detects emergency symptoms and directs to emergency vets. Avoids medical diagnoses. Resists prompt injection attempts while staying in character.
This demo was built from scratch for Small Door Veterinary. Real logic for real scenarios.
Pulled Small Door's membership details, services, locations, insurance policies, and pet care guidance into the AI's knowledge base.
Created pet-parent-specific workflows for scheduling, membership, insurance, services, locations, and general FAQs.
Added safety checks for emergency detection, medical diagnosis prevention, and prompt injection resistance.
Ran 250 simulated conversations across happy paths, edge cases, and adversarial scenarios at ~83% pass rate.
Connected to your actual member data. Handling your real support volume. This sandbox is just the start.
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